FAQ - Skysetter Mobiles

Frequently Asked Questions - Skysetter Mobiles

1. Do you take custom orders?

Absolutely! We love bringing unique visions to life. If you’d like a mobile designed specifically for your home, business, or creative space, feel free to reach out! Let’s collaborate to create something truly special. All custom color orders are non-returnable and non-refundable.

2. How long does it take to create and ship my mobile?

I handcraft each mobile individually in my Natchez, Mississippi studio. Production times depend on the size, design, and complexity of the artwork.

Mobiles under $125: Generally 5–8 business days.
Mobiles over 5 feet wide: Typically 4–6 weeks.
Other made-to-order mobiles: Production times vary and are noted in individual product descriptions.
Ready-to-ship artwork: Ships without a production wait.

Custom commissions may require additional time depending on the design.

These are production estimates, not delivery times. Shipping transit time is additional.

3. Do you have mobiles ready to ship?

Most of my mobiles are made to order, allowing me to create each piece individually rather than maintain a large inventory.

I occasionally have original hand-painted mobiles and metal sculptures available for immediate shipment. When a piece is ready to ship, I'll indicate that in its product description.

Production times vary by design and are listed on individual product pages.

4. Where are your mobiles made?

Every Skysetter Mobile is meticulously handcrafted in my studio in Natchez, Mississippi.

5. How are orders shipped?

I ship all mobiles via UPS or Fedex within the USA and internationally.
Most mobiles fit in an 18 x 24 x 1-inch box, weigh around 2 lbs, and ship from zip code 39120.
For PO Box addresses, I use USPS. If a different carrier is needed, I may also ship with FedEx.

6. How do I hang my Skysetter Mobile?

Hanging your mobile is simple!

For lightweight, hand-painted, or plastic mobiles, I recommend a 3M Command Utensil Hook on a smooth ceiling.
For metal mobiles, use a 2.5" (or larger) cup hook securely installed in a ceiling stud or beam for stability.

7. Do you provide hanging hardware?

Yes! Every small mobile comes with a large cup hook and extension rod for easy installation. Mobiles over 4ft wide don't come with hanging hardware but can be provided upon request.

8. How do I care for my mobile?

Keep your mobile looking its best with an occasional gentle cleaning:

Use a dry or slightly damp soft cloth to remove dust.
If your mobile is displayed in a kitchen or restaurant, I recommend wiping it down at least once a month.

9. Can I request a rush order?

At this time, I don’t offer a paid rush service. I typically have about 10 orders in progress and want to ensure every piece receives the attention it deserves.
That said, if you’re on a tight schedule, reach out to me! I’ll happily see if I can complete your order sooner as a personal favor.

10. What is your shipping policy?

Orders are shipped via UPS Ground (insured and trackable).
In some cases, I may ship via FedEx or USPS (for PO Boxes).
If a package is lost or damaged, a replacement will be sent upon verification (photos of damage and tracking confirmation).
I always strive to provide a smooth and stress-free shopping experience!

11. What is your return policy?

I usually accept returns within 15 days of delivery with the following guidelines:

If the mobile is unopened, a full refund will be issued upon receipt of return.
If the mobile has been removed from its packaging, a 30% restocking fee applies.
If returned damaged due to improper packing, only a 50% refund will be issued.
If a mobile arrives damaged in transit, I will send a replacement at no cost.
Custom mobiles or mobiles over $600 are not returnable.
Custom color mobiles are not returnable

For returns after 15 days, I offer store credit, reviewed on a case-by-case basis.

11.1 What if I refuse the shipment?

If a shipment is refused and returned, a refund will be issued upon request minus:

The original shipping cost
The return shipping fee (charged by UPS)
A 20% restocking fee (unless prior arrangements were made)

12. Do you accept wholesale orders?

Yes! I occasionally accept wholesale orders from well-established fine art galleries, craft galleries, and museum stores.

The minimum wholesale order is 12 pieces.
Contact me for pricing and availability.

13. Can I commission a custom mobile?

Absolutely! I create custom kinetic mobiles for residential and commercial spaces. Whether you're looking for a particular size, color palette, or design, I'd be happy to discuss your ideas.

To get started, please use my Contact Us form and tell me a little about your space, the approximate dimensions you're considering, and any colors or designs you have in mind.

I'll review your request and discuss the possibilities, pricing, and estimated production time with you.

Large mobiles over 5 feet wide typically require 4–6 weeks of production time, although more complex commissions may take longer.

14. Have a question?

Don’t hesitate to ask! I want you to be thrilled with your mobile. If you need a small customization—like a pop of red in your black mobile—just let me know. I love what I do, and I’d be happy to make it just the way you want! Contact us

15. Do you ship internationally?

Yes! I offer limited international shipping on select mobiles. Availability and shipping costs depend on the destination, size, and design of the artwork.

If you're outside the United States and interested in purchasing a mobile, please use my Contact Us form before ordering. I'll confirm shipping availability and provide an estimate.

International customers are responsible for any applicable customs duties, import taxes, and fees.