Return Policy / Shipping Info
SHIPPING -
How long does it take to ship my mobile? Many of our mobiles are made to order. The average time to handcraft and ship your mobile is around 8 business days. Larger mobiles can take around 7 to 15 business days to handcraft and ship. Custom hand painted mobiles take 7 to 21 business days depending on the size.
How do you ship your orders? All of our shipping is completed using UPS Ground as of 12/10/2020. It is all insured and trackable. On the off chance that I need to use a different carrier I ship with Fedex. All shipments originate in Natchez Mississippi and we ship worldwide.
I need my mobile to be shipped quickly. Do you offer a rush service? At this time I don't offer a paid rush service. I usually have around 9 orders on my workbench and don't want to delay someone's order to bump one ahead. With that said please contact me and I'll be happy to let you know if I can get one out to you quicker than normal. I may be able to take a little of my off time to get one out for you as a favor. Also, all of my artistic mobiles are ready to ship. Here is a link to my ready to ship mobiles.
RETURNS
Returns are accepted in most cases. I accept returns within 15 days from the date of delivery with limitations. If the mobile has been removed from the packaging prior to return there will be a 30% restocking fee. If the mobile was returned damaged due to improper packing only a 50% refund will be issued. In the rare case that the mobile is damaged on its way to you I will ship a new one as soon as I can without any additional charges to you. Returns requested after 30 days will receive a store credit and be assessed on a case by case basis.
REFUSED SHIPMENT POLICY
If you refuse your shipment and it is returned to me I will refund UPON REQUEST. The refund will be calculated less the original shipping fee, the return shipping fee (yes, UPS charges a return shipping fee) and a 20% restocking fee unless other arrangements have been made prior to refusing the shipment.