Return Policy / Shipping Info

Each mobile is handcrafted with care. Production times vary based on size and complexity:

Most mobiles are made to order and typically ship within 8 business days (see our announcement for current production times).
Larger mobiles take approximately 7 to 15 business days.
Custom hand-painted mobiles require 7 to 21 business days.
Large metal mobiles may take anywhere from 3 weeks to 6 months, depending on design intricacy.

If you have a deadline in mind, let us know, and we’ll do our best to accommodate!

I usually accept returns within 15 days of delivery with the following guidelines:

If the mobile is unopened, a full refund will be issued upon receipt of return.
If the mobile has been removed from its packaging, a 30% restocking fee applies.
If returned damaged due to improper packing, only a 50% refund will be issued.
If a mobile arrives damaged in transit, I will send a replacement at no cost.
Custom mobiles or mobiles over $600 are not returnable.

For returns after 15 days, I offer store credit, reviewed on a case-by-case basis.

If a shipment is refused and returned, a refund will be issued upon request minus:

Colors